airBaltic Improves its Product to Personalise Travel

As of 1 October 2013, Latvian airline airBaltic has improved its five ticket types to offer more personalised and convenient travel for customers, based on individual needs.

Michael Grimme, Chief Commercial Officer: “airBaltic offers multiple a la carte products to travellers from flights, to meals onboard, advance seat reservation, checked-in baggage service, travel date and time change, and many more. More than a year ago, we simplified our offering and grouped these products under five ticket types, so that customers can choose more personalised travel with airBaltic. Considering our customer feedback, we are making further improvements to our service. We now offer Business class service througout our network, including shorter regional flights. Furthermore, we have improved our all-inclusive flexible tickets to offer a better Business Elite and Economy Elite service.

Each of the five airBaltic ticket types – Basic, Economy Smart, Economy Elite, Business Smart, Business Elite – include a gradually increasing amount of service. The Basic ticket secures the lowest price for budget travellers, and extra services can be purchased at Economy Smart tickets include more services, such as a checked-in bag free of charge. airBaltic’s revitalised Economy Elite allows adjusting travel plans without limitations, full ticket refund at any time, and an Elite meal; Economy Elite ticket is tailored for business travellers who, for one reason or another, are restricted to fly in Business Elite or Business Smart class. Business tickets offer premium service at the airport, lounges and on-board. Business Elite tickets offer full flexibility and premium services throughout the journey. airBaltic offers the best ticket prices and a full list of ticket conditions at

airBaltic serves 60 destinations from its home base in Riga, Latvia. airBaltic offers convenient connections via Riga to its network spanning Europe, Scandinavia, Russia, CIS and the Middle East.

airBaltic photos:

airBaltic in brief:

AIR BALTIC CORPORATION (airBaltic) is a joint stock company that was established in 1995. The primary shareholder is Latvian state with 99.8% of stock. The airBaltic fleet consists of 25 aircraft – five Boeing 737-500, eight Boeing 737-300 and twelve Bombardier Q400Next Gen. airBaltic offers nonstop flights from three Baltic capital cities – Riga, Vilnius, and Tallinn. airBaltic received the title of Airline of the Year 2009/2010 (Gold Award) from the European Regions Airline Association. airBaltic is the winner of Air Transport World Phoenix Award 2010 – a global recognition of excellence in restructuring business. airBaltic won a special Pacesetter Award 2010 from the Jury of the Budgies World Low Cost Airline Awards, recognising achievements of airBaltic as a hybrid airline. In 2012, airBaltic was ranked by Airlinetrends among the Top 10 airlines globally for innovations.




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