Author: airport.ee
Source: airport.ee
Tallinn Airport has earned international recognition by being awarded the Airport Service Quality (ASQ) title of “Europe’s Best Airport Serving 2-5 Million Passengers Per Year” in 2024. It has also been awarded the title of “Most Enjoyable Airport in Europe”, confirming its commitment to providing an exceptional passenger experience.
The ASQ awards are considered the gold standard for service quality in the aviation sector. The winners are determined on the basis of feedback from passengers, making it especially valuable recognition as it reflects the actual experiences of airport users.
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Riivo Tuvike, the chairman of the management board of Tallinn Airport, describes winning the title as an extraordinary achievement for the entire team. “We have been consistently investing in the airport to provide the best possible passenger experience, from convenient check-in to the high quality of our other services,” he explained. “These awards show that our efforts have paid off and that our work is very much appreciated by travellers.”
In regard to Tallinn Airport, passengers highlighted the following:
- Its compact, passenger-friendly terminal, which enables fast and convenient movement throughout the airport, saving time and reducing stress
- The high level of service at every point, from security to gate staff, ensuring a pleasant travel experience
- The wide range of shopping and dining services on offer, catering to the needs and preferences of different travellers
- The latest digital solutions, providing passengers with convenient ways to navigate around the airport, access information and use services
- Continuous improvements to infrastructure, ensuring a modern, well-functioning airport environment.
Justin Erbacci, the Director General of Airports Council International (ACI) World, says this recognition demonstrates an airport’s ability to exceed passenger expectations. “In today’s rapidly developing world, where such expectations are higher than ever, airports are having to continually outdo themselves,” he noted. “The 2024 ASQ Awards recognise airports that offer memorable, truly seamless experiences.”
Tallinn Airport will be presented with the awards at a ceremony taking place in Guangzhou, China, on 10 September.
The awards reflect Tallinn Airport’s efforts to be one of the best airports in Europe when it comes to the passenger experience. The ASQ programme gauges passenger satisfaction based on more than 30 services, including check-in, security, comfort and cleanliness.
It is the world’s leading programme for measuring and benchmarking this type of customer experience, taking in over 400 airports in more than 95 countries.
The 2024 recipients were determined on the basis of passenger feedback collected throughout the year.
To publish this article please contact BalticTravelnews.eu editorial board
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